Please read the FAQs before contacting the team. Due to the large volume of communications during the Mid-Year Reset Sale period, our team may take 2-5 working days to get back to you. We appreciate your understanding!

Bare Jewellery Black Friday 2025

If the Black Friday Exclusive Mystery Bag isn&#x2019;t appearing in your cart at checkout, here are a few things you can try:<ul><li dir="ltr">Refresh your page or cart to see if the Gift with Purchase automatically appears.</li><li dir="ltr">Remove all items from your cart and re-add them to trigger the Gift with Purchase again. </li></ul>If the Mystery Bag still doesn&#x2019;t appear, your order may not have been eligible, or&#xA0;the Gift with Purchase stock may have sold out&#xA0;at the time of your purchase.If you believe your order qualified and the Mystery Bag was still in stock at the time of checkout, please reach out to our Customer Care team via our <a href="https://barejewellery.co.nz/pages/contact" target="_blank" rel="noopener noreferrer">Contact Form</a>.Please note: During high-volume periods such as Black Friday, response times may take 2&#x2013;5 business days. We appreciate your patience and understanding during our busiest time of the year.

If the Black Friday Exclusive Mystery Bag isn’t appearing in your cart at checkout, here are a few things you can try:. If the Mystery Bag still doesn’t appear, your order may not have been eligible, or the Gift with Purchase stock may have sold out

I don’t see the Mystery Bag in my cart or email, what do I do?

Gift With Purchase & Promotion Information

When does the sale start?

Do I need a discount code at checkout?

Can I use another discount code?

Can I use my gift card or store credits during the sale?

What styles will be on sale?

Promotional Pricing Policy

General Black Friday Sale 2025 Terms & Conditions

Sale Information

Black Friday Sale 2025 Return Policy

What are the estimated delivery timeframes during the sale?

Can I make changes or cancel my order after I’ve placed it?

How do I change the delivery address after placing my order?

How do I return an item?

I received the wrong item in my order.

I received a faulty item.

My order has been marked as delivered, but I haven’t received it.

Can you gift wrap my order?

Some items in my order are Christmas gifts, what's your return policy on this?

Orders, Delivery & Returns

How does the Mystery Bag work? Do I need a code?

What could be inside the Mystery Bag?

Black Friday Mystery Bag GWP Terms & Conditions

I don’t see the Mystery Bag in my cart or email, what do I do?Updated 18 days ago