Please read the FAQs before contacting the team. Due to the large volume of communications during the Mid-Year Reset Sale period, our team may take 2-5 working days to get back to you. We appreciate your understanding!

Bare Jewellery Black Friday 2025

We&#x2019;re sorry for the mix-up! If you&#x2019;ve received the wrong item in your order, please contact our team via our <a href="https://barejewellery.co.nz/pages/contact" rel="noopener noreferrer" target="_blank">Contact Form</a>&#xA0;and include:<ul data-end="373" data-start="293"><li data-end="333" data-start="293">A clear photo of the item you received</li><li data-end="373" data-start="334">The name of the missing item(s)</li><li data-end="373" data-start="334">Your order number</li></ul>Our team will review this for you and assist as quickly as possible in resolving the issue. Please note that due to high Black Friday order volumes, the team may take 2-5 working days to reply to any inquiries. We apologise for any inconvenience in advance.&#xA0;<a style="text-decoration:none;"></a>

We’re sorry for the mix-up! If you’ve received the wrong item in your order, please contact our team via our Contact Form and include:. Our team will review this for you and assist as quickly as possible in resolving the issue. Please note that due t

I received the wrong item in my order.

Orders, Delivery & Returns

When does the sale start?

Do I need a discount code at checkout?

Can I use another discount code?

Can I use my gift card or store credits during the sale?

What styles will be on sale?

Promotional Pricing Policy

General Black Friday Sale 2025 Terms & Conditions

Sale Information

Black Friday Sale 2025 Return Policy

What are the estimated delivery timeframes during the sale?

Can I make changes or cancel my order after I’ve placed it?

How do I change the delivery address after placing my order?

How do I return an item?

I received a faulty item.

My order has been marked as delivered, but I haven’t received it.

Can you gift wrap my order?

Some items in my order are Christmas gifts, what's your return policy on this?

How does the Mystery Bag work? Do I need a code?

I don’t see the Mystery Bag in my cart or email, what do I do?

What could be inside the Mystery Bag?

Black Friday Mystery Bag GWP Terms & Conditions

Gift With Purchase & Promotion Information

I received the wrong item in my order.Updated 17 days ago