Orders, Delivery & Returns

Black Friday Sale 2025 Return Policy

All prices during the Black Friday Sale are as marked; no discount code is required. Due to the nature of the event and significant discounts, all sales on discounted items during the sale are final. We do not accept returns, refunds, or exchanges fo

What are the estimated delivery timeframes during the sale?

We’re working hard to process all Black Friday Sale orders as quickly as possible! Due to the high order volume, dispatch times may be longer than usual. Please note that these timeframes are estimates only and may vary during peak sale periods. We t

Can I make changes or cancel my order after I’ve placed it?

Unfortunately, we cannot change orders placed during our Black Friday Sale due to the high volume of orders and customer requests. Please double-check all details before placing your order. Our Black Friday Sale includes heavily discounted and limite

How do I change the delivery address after placing my order?

Due to the high volume of orders during our Black Friday Sale, we cannot guarantee that we will be able to update addresses once an order has been placed. However, once your order has been shipped, you may be able to redirect your parcel through:. Pa

How do I return an item?

To request an exchange for a Black Friday purchase, please submit a return request through our [Online Return Form] with your order number and details of the item you’d like to exchange. Due to the nature of the Black Friday Sale and the significant

I received the wrong item in my order.

We’re sorry for the mix-up! If you’ve received the wrong item in your order, please contact our team via our Contact Form and include:. Our team will review this for you and assist as quickly as possible in resolving the issue. Please note that due t

I received a faulty item.

We're sorry that your item(s) arrived faulty! Please contact our team via our Contact Form and include:. Our team will work to resolve the issue as quickly as possible. Please note: Due to high inquiry volumes during this Black Friday period, respons

My order has been marked as delivered, but I haven’t received it.

If your order is marked as delivered, but you haven't received it, please try the following:. If you need further assistance, please contact our Customer Care team via our Contact Form, and we’ll be happy to help and open an investigation with NZ Pos

Can you gift wrap my order?

Yes, we’re happy to help with gift wrapping!. If you’d like some of the pieces in your order to be gift wrapped, please leave us a note at checkout, and our packing team will make sure to take care of it. Gift wrapping is a complimentary service, and

Some items in my order are Christmas gifts, what's your return policy on this?

We understand many customers purchase during the Black Friday Sale for Christmas gifting. To make gifting easier, we’re offering an extended exchange window for eligible orders. Orders placed between 18 November – 2 December 2025 are eligible for exc